FAQs - carebaby

what is Carebaby?

Carebaby is Thailand's fast growing online store for baby and kids products. We cater to the needs of our buyers (mothers buying for their kids) from before the kid is born upto his/her early teens.

What is the benefit of buying from Carebaby?

Our company philosophy is pretty simple: We want to offer the best possible deal for our customers for the products that we all want to buy for our babies. Our endeavour is to ensure that you get the widest possible choice of top rated brands and products at the best possible price anywhere in Thailand combined with best possible service and timely delivery of products at your doorstep.

Where are the offices of Carebaby located?

Currently our office is located in Bangkok, Thailand while the orders are shipped from our warehouses located in Bangkok Thailand.

What products does Carebaby sell?

We sell products of all the leading brands for babies and kids across sections right from diapers, infant accessories, gears, clothes & foot wear to toys. We also stock items from some of the leading importers and domestic manufacturers of the country. The items undergo a thorough check by our QA team before they are stocked.

What's the minimum order value required to place an order?

To place an order, a minimum order value of Thai Baht. 299 or more is required (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer).

How do I know my order has been confirmed?

After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email id, along with an SMS to your registered mobile number confirming the order.

How do I check my order status?

We will ship your package within 24 hours of receiving the order. We will also mail you the name of the courier company and the tracking number of your consignment to your registered email address. You will receive an SMS about the same. In case you do not receive an email from us within 24 hours of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company. Alternatively, you can check the same in My Account page, where Track Shipment option gives you the current status of your order being shipped.

Is it safe to use my Credit Card Online at Carebaby.com?

We accept all Major Credit Cards issued in Thailannd and we accept Debit cards of all banks issued in Thailand. International credit/debit card transactions are also accepted through Paypal, so now you can place orders with Carebaby from outside Thailand and we will ship it to your dear ones in Thailand. All your transactions online are protected & secured by SSL (secure socket layer) technology from Clicknext Company Limited. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe and secure.

What if an item is out of stock?

We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. We will notify you at the time of check out if the item selected is not in stock. In the rare circumstance where the order has been accepted and due to some reasons we are not able to ship, we will notify you within 24 hours and the money will be returned to you in the same mode by which the payment was made within 10 working days. Some items (which are restocked regularly) and is temporarily out of stock may appear on display with an out of stock tag. You can use the Notify Me option and we will inform you once the product is replenished and available for sale.

Are there any other hidden charges like VAT or service?

You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.

How are the products packaged?

Each of the individual products are securely packaged in bubble wrap and put into a box. The box is sealed well ensuring a safe delivery to your doorstep.

Do you'll deliver products outside Thailand?

We do not ship products outside Thailand. but the site is accessible to all and we do take orders from around the world provided the shipping address is in Thailand.

From October 2019. We will start shipping to our Nebouring countries such Laos, Cambodia, Mayanmar and Vietnam.

Is it mandatory to register before placing an order?

You can place your order by just providing us with your email address. However, it is recommended that you register with us in order to receive timely offers and also to maintain your Wishlist and account & address details.

How long will it take to receive my orders?

For all areas serviced by reputed couriers/Thailand EMS service, the delivery time would be within 3 to 4 business days after dispatch (business days exclude Sundays and other holidays). However items weighing over 2 kilos may take a couple of days longer to reach. For other areas the products will be shipped through Thailand Postal Indian Service and may take 1-2 weeks depending on the location.

Can I ship different items in my order to different shipping addresses?

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

Who pays for the shipping charges?

We provide Free Shipping on all Orders above or equal to Thai Baht. 300/- (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer). For Orders below Baht. 300 (with exclusions as above), shipping charges of Baht. 50 will apply.

What is VAT?

VAT means Value Added Tax. It is a single indirect tax on the sale of goods and services throughout Thailand.

How VAT amount is calculated over and above the discounted price?

VAT is calculated on the basis of rates mentioned under Thailand Tax laws 7% for each category of product, customer location and the applicable discount on the product at the time of purchase.

VAT collected & deposited with the respective Tax department having jurisdiction or adjusted as per the applicable VAT Rules

Do I have to pay VAT on purchase of Gift Certificate & Guaranteed Savings Offer?

No. VAT is not charged from customers on buying Gift Certificates and Guaranteed Savings Offer.

What to do if VAT amount on purchased products comes out to be more than the limit defined by the Govt.?

We are ready to share all details of VAT for your kind perusal and would happily return your money back in case we found any excessive amount being charged due to miscalculation.

Will my VAT amount be refunded on Order Cancellation and Returns?

Yes. VAT amount collected will be returned to customer's source method at the time of Cancellation and Returns.

What happens if I am not available at the time of delivery?

Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.

What is your Return Policy?

We have a 7 days return policy for all other items except for Personal Products such as Diapers, Wipes and Creams. Details given below:

Baby Diapers, Baby Wipes, Cloth Diapers/Nappies, Diaper Rash Cream, Bottles & Accessories, Breast Feeding, Baby Food & Infant Formula, Maternity Accessories, Grooming, Soaps, Shampoos & Body Wash, Baby Creams & Ointments, Lotions, Oils & Powders Oral Care, Combo, Health & Baby Care
Baby Pacifiers, Medicine & Thermometers, Cleaners & Detergents, Mosquito Repellents & Care, Teethers & Soothers, Inner Wear & Thermals, GiftCertificate, Maternity Lingerie, Maternity Personal Care, Make Up & Cosmetics, Kids Food & Nutritional Supplements

Please return your purchase in its original packaging with all the parts and freebies with your original receipt for a refund. Please make sure that the product(s) are properly packed when you are returning it.

Please note that if an Incorrect Product(s) is handed by you to our Courier Service Partner, Carebaby shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise.

If any or all the products that were originally part of an order placed using a coupon or offer are returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have to be returned, as they have been purchased as part of a group offer.

Products purchased using the kiosks at the Carebaby.com Stores shall only be returned at the Stores. No returns of products purchased through the kiosk shall be accepted online through the website.

What options do I have while making payment?

We accept payments by debit or credit card and also through Net Banking.

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